gearbox re-call

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dumfunk
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gearbox re-call

Post by dumfunk » Wed Jan 02, 2019 3:21 pm

ok, just come back from the main stealers after a SAM update and was talking to the guy who came to tell me it was ready to go. I mentioned that sometimes when i put it in reverse it crunches, not all the time, just sometimes. He said they are re-calling some cars for a gearbox fault, said mine was ok but didnt say what the criteria was for qualifying or if it was by vin numbers, but it might be a good idea to contact your friendly local stealer and check if yours is on the "list".
Just thought I'd pass this on to you loverly lot...
Happy new year.
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Jakemico
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gearbox re-call

Post by Jakemico » Wed Jan 02, 2019 3:25 pm

Funny enough, dropped mine off this morning for this.

Mercedes have created a “TIP sheet” (if this means anything to anyone”) on the issue.

Just hung up to MB to post on the forum the outcome. They’re replacing the Output Shaft, Dampening sleeve and possibly the Oil Pump Gear if needed. Although they couldn’t replicate the issue, they looked it up on their database and saw it’s a common issue.

I’m surprised you’re not receiving the same level of service. I’d ask them to look into it and go ahead with the recommended work under warranty. It’s obvious to you the issue is there. Don’t let it linger.

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Re: gearbox re-call

Post by Jakemico » Thu Jan 03, 2019 12:22 pm

Oil pump gear is on back order. Picking the car up today and returning when they have it in stock.
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Re: gearbox re-call

Post by Jakemico » Tue Jan 29, 2019 9:50 am

Thought I’d update you on the progress. Dropped the car off last Monday expecting it to take 3 days. A week late and I’m still in the courtesy car.

Long story short, the ‘specialist’ tool used to separate the gearbox from the engine was received broken. Hopefully be back in the 45 this week
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Re: gearbox re-call

Post by MAFFA » Wed Jan 30, 2019 8:20 pm

Jakemico wrote:Thought I’d update you on the progress. Dropped the car off last Monday expecting it to take 3 days. A week late and I’m still in the courtesy car.

Long story short, the ‘specialist’ tool used to separate the gearbox from the engine was received broken. Hopefully be back in the 45 this week
Fingers crossed mate. We should meet up for a catch up soon Image
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Re: gearbox re-call

Post by Jakemico » Thu Jan 31, 2019 8:44 am

MAFFA wrote:
Jakemico wrote:Thought I’d update you on the progress. Dropped the car off last Monday expecting it to take 3 days. A week late and I’m still in the courtesy car.

Long story short, the ‘specialist’ tool used to separate the gearbox from the engine was received broken. Hopefully be back in the 45 this week
Fingers crossed mate. We should meet up for a catch up soon Image
For sure!

Got some exciting news RE MTOG ‘20 too
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gearbox re-call

Post by Jakemico » Thu Jan 31, 2019 1:39 pm

So, picked the car up this morning. All okay... set off to Southampton just minutes ago and...

Image

Safe to say some choice words were said.

Car has been recovered from my driveway and a courtesy car is to be delivered tomorrow morning.

Can’t fault the service team, not their fault one of the technicians hasn’t done their job properly.
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Re: gearbox re-call

Post by MAFFA » Fri Feb 01, 2019 9:10 pm

Jakemico wrote:
MAFFA wrote:
Jakemico wrote:Thought I’d update you on the progress. Dropped the car off last Monday expecting it to take 3 days. A week late and I’m still in the courtesy car.

Long story short, the ‘specialist’ tool used to separate the gearbox from the engine was received broken. Hopefully be back in the 45 this week
Fingers crossed mate. We should meet up for a catch up soon Image
For sure!

Got some exciting news RE MTOG ‘20 too
Wicked Image. I’m there on the 15th
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2014 A45 AMG ¦ Jupiter Red ¦ AMG Aero Pack ¦ AMG De-Resonated Sports Exhaust ¦ 19" AMG Alloys ¦ AMG Exclusive Pack ¦ Full Leather incl. Heated Seats & Leather Dashboard ¦ Panoramic Sunroof ¦ AMG Night Pack ¦ Privacy Glass

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Re: gearbox re-call

Post by MAFFA » Fri Feb 01, 2019 9:12 pm

Jakemico wrote:So, picked the car up this morning. All okay... set off to Southampton just minutes ago and...

Image

Safe to say some choice words were said.

Car has been recovered from my driveway and a courtesy car is to be delivered tomorrow morning.

Can’t fault the service team, not their fault one of the technicians hasn’t done their job properly.
No way! Savage! Hope they sort it fast 🤞🏽
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Re: gearbox re-call

Post by DRB » Sun Feb 03, 2019 2:24 pm

Hi,
So 9 months left on the warranty. The car has only done 7800 but all this talk of gearbox problems has me a bit twitchy... I’d love to know what the % failure rate is and if it’s one of those early life failures... I though I would mail Mercedes to see if they were prepared to extend some sort of warranty on the box bearing in mind it is a design/manufacturing issue.. Even if we knew parts were free it would be something although I guess the labour would be a killer too. Instant response nope 3 year warranty chargeable after. A bit disappointed it wasn’t even a let’s have @ chat!

Anyone had to pay for the repairs? I wouldn’t mind taking an extended warranty but why should we have to pay for Mercedes error. I know this is going to be an uphill challenge but one I’m going to have a go at. Any advice.
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